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Return and Refund Policy

We are committed to providing the best possible online shopping experience for our customers. As such, prior to shipping, our products are subjected to a rigorous quality inspection. Upon delivery, if you notice any of the issues below we ask you to please contact us at our Customer service center at contact@essentialnutritionusa.com or by via toll free phone at [insert customer service number] during our regular business hours M-F 9:00am – 5:00pm EST:

  • Damaged product during shipping
  • Missing or missing items

Order Cancelation Before Shipping

Orders may be canceled at no cost before the items ship. Please notify Essential Nutrition at our toll free number [Insert Tel. Number] or via email at contact@essentialnutritionusa.com of any cancellations. After receiving the cancellation request, our customer service department will confirm that the order has not shipped and will proceed to cancel the order and process the refund.

Returns

If for any reason a client would like to return a product, for up to 30 days after receiving the product, please contact Essential Nutrition at our toll free number [Insert Telephone Number] or via email at contact@essentialnutritionusa.com. In order to properly process the return please provide be prepared to provide the order number listed on your confirmation email.

Our return policy is subject to, but not limited to, the following conditions:

  • The product must be in the same conditions it was delivered it- products that have been used or modified are not eligible for return.
  • In the given case that the returned product is unavailable, a client may opt for a different product of equivalent value or for store credit in the same amount. For exchanges of products of greater value, the client will incur the price difference.
  • The client will be responsible for shipping costs on all product returns.
  • Products received without prior notification to our customer service department will be returned to sender or will remain at our distribution center until pick up.

Refunds

Refunds of the amount paid will only be made until products have been received and processed at our distribution center.

All refunds shall be

For refunds to credit cards, the time of refund shall be dependent upon the individual policies of each financial institution and the prescribed number of business days before the amount is reflected upon your statement. Refunds shall be made on an individual transaction basis, taking an order as a unique transaction.

For refunds to order paid with debit cards or eChecks, refunds shall be made directly to the financial institution. Please review your financial statements for further information, as the time deposit time varies.

The preceding policy is with regards only to purchases made via our website.

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