Delivery times vary depending on shipping method requested, product availability, and the weight of the order. Delivery time is considered the timeframe in which an order is shipped from our fulfillment center (after order is processed) to the time it arrives at the delivery address.
Before completing an order you will receive an estimated delivery date, which may be subject to change.
- Processing time is considered the time frame starting with confirmation of payment and ending shipping of the order
- Subject to product availability and is excluded the delivery time.
- Product availability is only confirmed after the order has been placed and payment has been confirmed.
- After an order is placed, you will receive an email with the order summary and estimated delivery. As soon as the order ships, you will receive an additional email with the shipment tracking data.
- All orders shall be shipped and delivered via UPS.
- The default shipping method shall be UPS ground the contiguous United States (unless expedited shipping is selected).
- Default UPS ground does not require a person sign for the package upon delivery, unless the option is selected.
- Receiving issues such as UPS not being able to make a delivery must be resolved between you and UPS directly.
- After receiving the order it is important you confirm its contents with the itemized invoice included within the package.
- Any change in address once the order has shipped will require you to cancel the order, return the product, and place a new order.
Please contact our customer care team within our business hours of M-F 9:00am to 5:00 pm EST at firstname.lastname@example.org or toll-free at [insert customer care number] with any shipping issues or concerns regarding your order. Issues may include but are not limited to:
- Incorrect quantity or type of products.
- Damaged products.
- Significant delays in shipping time.
For more information regarding shipping times please refer to the table below:
US Shipping Times (UPS)
- UPS Ground Contiguous US (2-5 Business Days after processing)
- UPS Ground Hawaii and Alaska (2-7 Business Days after processing)
- UPS 2nd Day (2 Business Days after processing)
- UPS Next Day Air (Next Business day after processing)